POLICIES & PARTICIPANT REQUIREMENTS

Policies


Searching for as much information as possible before planning your Hilton Head adventure? Check out our policies and procedures below to ensure you are completely prepared. If you still have questions, reach out to us via email or via phone.

  • Chevron down Cancellations & rescheduling
    • All reservations are charged in full at the time of booking
    • Purchased tickets are non-refundable
      • There is an optional cancellation insurance fee that can be selected at the time of purchase. If you purchase the cancellation insurance, you can cancel your tickets and receive a refund minus the fee ONLY if you cancel more than 24 hours before your scheduled activity
    • Rescheduling is permitted only with 24 or more hours’ notice of the tour time
  • Chevron down Late arrivals
    • Guests are required to arrive 20-30 minutes before the scheduled departure time. Tours depart on time. No refunds will be issued for late arrivals. If you fail to meet your appointment, we still incur all the same expenses, and may have turned others away.
  • Chevron down Weather
    • All adventures operate rain or shine. Please dress appropriately. No ponchos.
    • In the event of inclement or severe weather that management deems hazardous, we may cancel your activity. Advance notice may not be possible. Weather cancellations are offered rescheduling or a rain check.
    • Should severe weather occur while you are on the course, management may choose to discontinue your activity. Discontinued activities are offered rescheduling or a full or partial voucher that is based on your location on the course at time of discontinuation.

Participant requirements


We know the information down below isn’t as exciting as our adventures, but we want to make sure we are all on the same page and that everyone comes ready and able to participate. Please take a moment to review our requirements and policies.

  • Chevron down Weight requirements
    • Zipline Hilton Head participants must weigh between 80 and 250 pounds
    • Aerial Adventure Hilton Head participants must weigh between 40 and 265 pounds
    • Weight limitations are strict. All participants will be discreetly weighed at check in
  • Chevron down Physical condition
    • Participants should be in good health, have average/normal upper body strength and be able to comfortably hold both hands overhead.
    • Participants should come dressed for the weather and wearing closed toe shoes such as sneakers or hiking shoes with laces that can tie/tighten.
    • BE ADVISED, YOU CANNOT PARTICIPATE IF:
      • You are pregnant
      • You have recent, recurring, or existing injuries
      • You have a known medical condition that requires immediate medical attention in the event of an emergency
      • You are wearing a cast or splint
      • You are under the influence of alcohol, illegal drugs, or prescription medications that may limit your abilities
  • Chevron down ZipLine Hilton Head participant responsibility
    • All participants must sign a Participant Agreement/Waiver form. Upon booking, you will receive a link to complete your form online.
    • If under 18, a parent or legal guardian must sign the Participant Agreement
    • If under 14, a parent or legal guardian must sign the Participant Agreement AND you must be actively accompanied on the tour by your parent or another adult designated by your parent to serve as chaperone.

    ***Due to the nature of our tours, Zipline Hilton Head reserves the right to refuse participation to anyone***

  • Chevron down Aerial Adventure Hilton Head participant responsibility
    • All participants must sign a Participant Agreement/Waiver form. Upon booking, you will receive a link to complete your form online.
      • If under 18, a parent or legal guardian must sign the Participant Agreement
      • If under 10, a parent or legal guardian must sign the Participant Agreement AND you must be actively accompanied on the course by your parent or another adult designated by your parent to serve as chaperone.
    • Age restriction is based on course. All participants must meet age requirements to participant on the different challenge courses (See chart below).
      Age restriction chart for Pure Aloha Adventures in Hawaii

     

     

     

     

     

     

     

    ***Due to the nature of our tours, Aerial Adventure Hilton Head reserves the right to refuse participation to anyone***